CUSTOMER STORIES

MEET PAUL AND MICHAEL

Meet Paul Hemsing and Michael Gray. Paul is a salon owner with over 30 years of experience and a love for all things tech. Fourteen years ago, Paul married his partner Michael Gray, and together they became co-owners of their first of many salons together.

Paul and Michael’s shared vision and commitment to innovation made them a dynamic duo in the beauty industry. Their salon was always ahead of the curve, being one of the first to integrate technology into their business. Despite their tech-savvy approach, Paul and Michael still faced one significant challenge: pricing their color services. Charging clients fairly for color was like trying to mix the perfect shade of platinum blonde—it wasn’t easy.

Paul and Michael's team manually tracked their color usage and entered the data by hand. It was time-consuming, error-prone, and often led to a lot of wasted color. They knew there had to be a better way, and that’s when they discovered SalonScale. A tool that tracks color usage down to the last drop? Yes, please!

SALONSCALE TO THE RESCUE

Paul and Michael quickly adopted SalonScale, and it was a game-changer. They introduced it with a mission: to create a 100% transparent pricing system that everyone, from clients to stylists, could get behind. This meant their staff could explain the difference between the cost of time and the cost of color to their clients, and clients would feel confident and informed knowing exactly what they were paying for.

Clients were curious at first, but it didn’t take long for them to see the benefits. Now, they only pay for the color that was actually used during their service. There were no more guessing games when it came to the price, just straightforward, fair pricing.

Even more magic happened behind the scenes. Stylists, who used to absorb the cost of color, started earning commissions based on actual usage. Not only did this boost their earnings, but it also made them more mindful of how much color they were mixing. As a result, clients were only charged for what was used, reducing waste and ensuring every drop of color was accounted for.

With SalonScale in place, Paul and Michael’s salon saw a serious upgrade. This shift not only improved transparency and trust but also helped the salon run more efficiently and profitably. Waste was down, profits were up, and the staff was excited. Stylists loved having a clear view of color costs and how it increased their earnings. Paul and Michael realized that SalonScale wasn’t just about keeping up with tech trends—it had totally transformed their business.

CONCLUSION

Paul and Michael’s salon successfully navigated the challenges of traditional color pricing and emerged as a leader in transparency and efficiency. The journey had been transformative, and SalonScale played a pivotal role in making it happen. For Paul and Michael, it was about setting new standards for what a modern salon could and should be. Take a page out of their book—SalonScale might be your new best friend! 💜